Customer Support

Technical Experts for Rapid Issue Resolution

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Our support focuses on swiftness and accuracy you can rely on, no matter the issue, so you can focus on what you do best—incredible B2B marketing.

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From FAQs to “how-to’s”, we’ll ensure you know how to maximize the value to the Kapost platform, including guiding you through the steps in real-time.

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With a team that directly interfaces with engineering, your team can depend on Kapost support to resolve any and all issues—just submit your ticket!

Get the Right Solution—Fast

We want to get you up on your feet ASAP. Users can submit a ticket to our support team to discover troubleshooting assistance and rapid response for a simplified solution.

Customer Support Packages

Drive Adoption and Maximize Valuable Usage of Kapost across Your Organization

StandardMost Popular

$ 99

Per Month
Support Team

Customer Success Manager

Asset Migration & Tagging

Not included in standard program, available a la carte

Support

Email Support
Online access to Kapost’s Knowledge Center, Customer Community, Self-service support portal, and live and recorded education webinars

Support Hours

M-F 9AM-5PM MST excluding holidays

Support Response Times

4 hours – Critical
8 hours – High
16 hours – Medium
24 hours – Low

PremierPremier

$ 99

Per Month
Support Team

Customer Success Manager
Technical Account Manager

Asset Migration & Tagging

1,000 assets per year, supplementary bundles available for purchase a la carte

Support

Everything included in Standard program, plus:
Chat support via Kapost’s support portal during Premier Support Hours

Support Hours

M-F 7AM-6PM MST excluding holidays

Support Response Times

1 hours – Critical
4 hours – High
8 hours – Medium
24 hours – Low

Premier+Premier+

$ 99

Per Month
Support Team

Customer Success Manager
Technical Account Manager

Asset Migration & Tagging

Unlimited asset quantities

Support

Everything included in Premier program, plus:
Phone support during Premier+ Support Hours
Remote live support & troubleshooting via website

Support Hours

M-F 7AM-6PM MST excluding holidays
Add-on option: 24×7 technical support for critical issues (additional cost applies)

Support Response Times

30 mins – Critical
2 hours – High
4 hours – Medium
24 hours – Low

Request a Live Demo Today

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