News

Capturing Customer Conversation: SnapEngage

Recently, the Kapost team started using SnapEngage.

SnapEngage facilitates live chats with your site visitors (e.g. potential customers). It’s about turning visitors, into customers.

I love the seamless integration as the chats (if a visitor decides to chat) goes straight to my Skype which we have open, all day. This also works with other chat clients.

From just a week of testing out SnapEngage I was impressed with the level of conversation we had from visitors, everyday. It was clear that people wanted immediate interaction, questions answered and felt more relaxed to chat directly with a real human being instead of sending an email. Chat is somehow more casual and you can answer many questions, in under five minutes in a back and forth chat.

SnapEngage also teaches the team (us, Kapost) a lot about our product, gauge feedback and continue our personal customer service that we believe in so much.

Another great feature is their weekly stats summary, capturing who came to your site and who you talked to sent via e-mail to our team.

Not to mention, SnapEngage is a local Boulder company. I can see their office from our 7th-story-office. We love to support local, as a 2010 TechStars company and we really believe in cultivating a community.

I suggest you try SnapEngage out. You get a 15 day free trial to ensure it works for you.

Finally, if you want to talk with us directly head to our homepage: http://kapost.com and look for the chat box that pops up and say hello!

Key Findings From the 2011 Journalists Engagement Survey

Kapost is engrained in the online and digital journalism industry. Our customers are online publishers and we seek to fill a need for those editors, contributors and publishers.

We were intrigued by the recent Journalist Engagement Survey, administered by the Center for Advanced Social Research (CASR) of the Missouri School of Journalism so we wanted to share the statistics and key findings (I geek out over the facts).

I added a “Kapost note” with each point with our thoughts on the findings…

High level highlights:

  • Editors are thinking about making the news more social and participatory.
  • Editors see engagement as part of good business. Over and over in the open-ended responses, they said connecting with and listening to their communities is vital to their newspapers’ survival. That said, they don’t know how to fit it in when newsroom staffs and resources are shrinking.
  • 45% say they do not interact with their audiences in the comments section of their websites. Kapost note: I wonder why? Aren’t the audience and readers part of the lifeblood for your publication? Furthermore, you can learn a lot from comments and another post may even spur up.
  • The majority of editors receive reports about their website analytics, but only half say they use the reports to make decisions about what to cover.
  • Editors often have a narrow view of what engagement can mean. The industry would benefit from more discussion about best practices and strategies. Kapost note: Our new performance metrics including social tracking from retweets to Facebook likes could help editors learn which writer and post is most popular and read.

The engagement facts:

  • 89% of editors say their newsrooms have conversations about how to make the news more social or participatory.
  • 44% of respondents reported that their newspapers’ involvement with their communities would increase over the next 12 months.
  • 50% of newspapers with a circulation of 25,000 or more plan to increase involvement, compared to 43% of newspapers with a circulation of less than 25,000.
  • When asked if the newsroom invited the audience to contribute their own stories, 76% of daily community newspapers said yes. Kapost note: I think we will see this trend increase, with the specific growth around hyper-local.

You can find the survey and background information here.
What do you think of these statistics? Promising? Growth? Stagnant?


Two New Press Mentions This Week: Journalism.co.uk and eMedia Vitals

Since I started at Kapost (almost been a month now!) I can feel the swift, forward momentum and we’re fired up about it!

That said, we had two great interviews featured this week on Kapost.

The first is from the lengthy and informative journalism resource out of the UK: Journalism.co.uk from an interview I had with Sarah Marshall their Technology Correspondent:

Online Newsroom Allows Freelancers to Pitch and Get Paid

The second is from eMedia Vitals: Digital, Mobile and Social Strategies for the Magazine and Newspaper Industry.

eMedia Vitals Editor, Rob Regan interviewed one of our fearless leaders, co-founder and CEO, Toby Murdock in this in-depth piece about Kapost, the dashboard and the content production workflow we provide for publications:

Kapost Integrates, Automates Editorial Workflow

Kapost Featured in Hongkiat.com: Top 10 Project Management Software for Remote Teams

Recently Hongkiat.com writer, Rean John Uehara included Kapost in his Hongkiat article: Top 10 Project Management Software for Remote Teams.

The list is robust and we’re surrounded by great company including project management resources, software ticketing systems and wikis.

Quoting the Kapost bit in the article Rean says:

Kapost is a publishing management software perfect for bloggers and writers in collaboration. It is a virtual news room where users can present a concept and have it approved by an editor. There are three types of users here, the editors, contributors, and subscribers. Editors can approve, assign, and reject ideas to contributors.

Kapost also has a built-in feature for payments per post, although I haven’t personally tried it, I think it is a very cool feature especially when working with a very diverse team on an output-based payment.

The thing about Kapost is that it makes its users focus more on the concepts, increasing the quality of content. It’s like a real news room where people brainstorm together.

We couldn’t agree more. Thanks for including us in Hongkiat and check out the article in full here.

Great Coverage in Media Bistro

 

Great article today in Media Bistro’s WebNewser about Kapost. They captured what we do spot on. 

Kapost at Mashable’s “Emerging Skills of Tomorrow’s Journalist” Meet-up, Feb 8th

We’re very excited at Kapost to be a speaker and have a booth at next week’s “Emerging Skills of Tomorrow’s Journalist” Meet-up. Organized by Mashable, the event “will focus on the skills that news organizations will demand and the tools journalists will need to be successful.” That’s right up our alley. 

The event is at  92YTribeca, 200 Hudson Street, New York, NY and starts at 6pm. Looking forward to seeing you there! 

Kapost Raises 1.1 Million

Today Kapost announced that it’s closed a $1.1 million Series A round led by High Country Venture and Highway 12 Venture, with Zelkova Ventures, Kal Vepuri, Tango, David Tisch, Jason Kiefer, and David Cohen participating (the company was also a part of the TechStars Boulder program). Read Techcrunch article here